FAQ
Shipping & Duties
EUROPEAN UNION
We cover all duties & taxes on EU orders. Please note that some countries may require you to provide additional customs information to our carriers in order to receive your order.
NORWAY, USA & UNITED KINGDOM
We cover all duties & taxes on Norwegian, US and UK orders. Please note that carriers may require you to provide additional customs information in order to receive your order.
OTHER INTERNATIONAL
For orders outside of the territories listed above - duties and taxes may apply and are the responsibility of the recipient. Some countries may require you to provide additional customs information to our carriers in order to receive your order.
If you believe you have been incorrectly charged for duties and taxes then please get in touch.
Delivery times depend on your location.
US
1-4 days
UK
2-5 days
Norway
2-5 days
EU
Sweden — 2-3 days
Finland — 4-6 days
Germany — 1-2 days
France — 3-4 days
Netherlands — 2-3 days
Luxembourg — 2-3 days
Belgium — 2-3 days
Spain — 3-4 days
Italy — 3-5 days
Austria — 2-3 days
Bulgaria — 4-5 days
Lithuania — 4-5 days
Latvia — 4-5 days
Estonia — 4-5 days
Romania — 3-4 days
Croatia — 3-4 days
Hungary — 3-4 days
Slovenia — 3-4 days
Slovakia — 3-4 days
Portugal — 4-5 days
Poland — 2-3 days
Czech Republic — 2-3 days
Spain Islands — 4-7 days
Cyprus — 9-11 days
Malta — 1-2 days
Greece — 5-8 days
Ireland — 4-5 days
Portugal Islands — 1-3 days
OTHER INTERNATIONAL
2-5 days for most countries
An email will be sent confirming your order has left our fulfillment centre. Your tracking information will also be included in this email. Alternatively, you can check your return status here: Track my return
All orders are shipped from our warehouse in Denmark.
Returns & Exchanges
Yes. All orders placed from November 1st to December 24th have an extended return period until January 15th.
This means you can safely buy Christmas gifts well in advance — without worrying about the normal 30 days
Please make your return through our Returns Portal
You have a period of 14 days from the day the purchase is received to make changes or returns in store, as long as the conditions of our exchange policy are met.
To begin an exchange, please visit our Returns Portal on our website and follow the on-screen instructions to register your item. You will be able to select whether you would like to receive a refund, store credit or request an exchange.
For exchanges, your replacement item will be dispatched once the return has been processed and approved by our warehouse team.
You have a period of 14 days from the day the purchase is received to make changes or returns in store, as long as the conditions of our exchange policy are met.
WHEN WILL I RECEIVE MY REFUND?
Once you’ve sent your items back to us, you should receive your refund within 7 working days of it reaching our warehouse. If you haven’t received your refund in this timeframe, please email support@attode.com so we can investigate this for you.
You’ll receive tracking emails informing you of the progress of your return. However, if you’d like to check in with the tracking more frequently you can track your on the Returns Portal.
If you want to return multiple orders, please log each order as a separate return via the returns portal. Multiple returns from multiple orders cannot be accepted or processed into our returns facility.
Create your claim via our claim portal here
— ATTODE Complaint Portal
We will review the case and get back to you with the next steps as soon as it has been processed.
The claim is only valid once it has been approved.